Refund and cancellation policy

Because digital products are delivered instantly and cannot be returned, we handle refunds as described below. This does not affect any rights you have under the consumer laws that apply to you.

When we offer a refund

You can request a refund within 7 business days of purchase if:

• You have not downloaded any of the product's files yet
• You were charged but did not receive access to your files, and we can't fix it
• The files are faulty or materially different from the product description, and we can't fix it
• You were charged more than once for the same order

Downloaded products

Once you have downloaded a product's files, the sale is final and we do not offer refunds for a change of mind. Faulty files and double charges are still covered, as described above.

How to request a refund

Email support@abikora.com within 7 business days of purchase with your order reference and a short description of the problem. We check our download records for every request.

How refunds are paid

Once we approve a refund, we issue it straight away through our payment provider, Paystack, to your original payment method. How long it then takes to reach your account depends on Paystack and your bank. When a refund is issued, access to the product's downloads ends.

Cancellations

Orders are fulfilled as soon as payment is confirmed, so they cannot be cancelled after that point. If a payment is still pending, contact us and we'll help.